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Candidate

Female, 30 years, born on 9 March 1995

Nizhny Novgorod, I want to relocate (Austria), prepared for business trips

Vienna International Manager / Export/ Import / Luxury

2 200  in hand

Specializations:
  • Sales manager, account manager

Employment: full time, part time, project work

Work schedule: full day, flexible schedule, remote working, rotation based work

Work experience 6 years

April 2019May 2020
1 year 2 months
Mein Schiff 6 & 3 (2 contracts), TUI Cruises, Germany

www.tuicruises.com/

Guest Service Agent
In charge of the Check-In procedure from A to Z (loading of over 2000 new guests, managing and supporting the team of 30 people on rotation, instant issue resolution) • Responsible for the CRM data check and preparation, handling the inquiries and complaints onboard the vessel, insuring the quick and efficient response together with the land side • Crisis management (sandstorm Calima & 2,5-month ship quarantine caused by COVIR-19): outbreak prevention plan, complaint and travel management • Rookie coaching (training and education ofnew recruits on their job duties, orientation)
December 2017March 2018
4 months
Grandes Alpes Private Hotel & SPA

grandesalpes.com/fr/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Concierge and Front Office Agent
Foreseeing and analysing clients’ wishes and needs, systematising the results, reporting to the higher management in order to improve the quality of service • Handling the complaints, resolving conflict situations (reduced the complaint level for 30%) • Promotion of the Hotel and side services to HNW and UHNW individuals, direct sales
June 2017October 2017
5 months
Parkview Private Collection

France, www.parkviewprivatecollection.com/

Operations Management Trainee
• Control of the operational activities for assets of Parkview Private Collection (help with 170K €+ events, full wine cellar estimation and re-organisation, Drafting of Operational Manual for Le Beauvallon and Saluzi Yacht, AR and agency commission control) • Assisting with Human Resource projects, Suppliers’ Search and Development • Keeping Inventory of the global offices’ stocks, Marketing Photography
May 2013June 2017
4 years 2 months
Ltd Tsehovik

Russia

Industrial Equipment, Machine Tools and Components... Show more

Personal assistant to executive
• Family Private Life Assistance (organising receptions and events, gifts, flowers, travel itineraries) • Company and CEO Business Assistance (travel arrangements, minute notes, handling business communication, search of logistics’ partners, business reach expansion)
September 2016October 2016
2 months
Boutsen Design Monaco and partners

Monaco, www.boutsendesign.com/

Volunteer
Monaco Yacht Show 2016 with Boutsen Design and partners (Aston Martin, Loro Piana, Gismondi, Karmaran, Askja...). Hostess, presentation of the products
July 2016August 2016
2 months
Hotel Imperial Garoupe 5* Cap d`Antibes, France

France, www.imperial-garoupe.com/fr/hotel-luxe-cote-d-azur

Hotels, Restaurants, Food Service Industry, Catering... Show more

Concierge and Front Office Executive
• Service control and delivery to HNW and UHNW individuals • Constant research for leisure and business opportunities in the region for the establishment
September 2015January 2016
5 months
Hotel Le Chatelain 5*, Brussels, Belgium

Belgium, www.le-chatelain.com/lc/en/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Groups and Events Assistant Manager
• Everyday Assistance and holiday Autonomous Replacement for the Groups & Events Manager (over 20 business and private events arranged) • Group Department Responsible for 1 month for four hotels of the group, sold 100 rooms to one agency for once, negotiated 300 rooms per year contract with an Indian tour operator • Trainee guiding and recruitment

Skills

Skill proficiency levels
Business Management
Hospitality
Tourism
Event Management
Leadership Skills
Presentation skills
Customer Service
Negotiation skills
Analytical skills
Marketing Analysis
Sales Skills
Driving Licence B
Английский язык
Project management
Работа в команде
Управление персоналом
MS Office
Luxury products
Fashion
yachting
Brand Management
Management Consulting
Исполнение личных поручений руководителя
Customer Relationship Management
Немецкий язык
International Logistics
Французский язык
Business Administration

Driving experience

Driver's license category B

About me

ACTIVITIES AND INTERESTS: • Travelling, languages, yachting, fashion, sports (tennis, dancing, skiing, diving), finance & investment, reading, art, cuisine, photography, music • Driving license category B PERSONAL SKILLS: • Foreign languages, great communication skills, planning and development, time management, autonomy • Organised, hard-working, open-minded, responsible, stress-resistant adept

Higher education (master)

2017
International University of Monaco
Master of Science in Luxury Management, Goods&Services
2016
Vatel International Business School of Hospitality & Tourism Management
Bachelor, Hospitality & Tourism Management

Languages

RussianNative


EnglishC2 — Proficiency


FrenchC2 — Proficiency


GermanA1 — Basic


ItalianA1 — Basic


Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter