In charge of the Check-In procedure from A to Z (loading of over 2000 new guests, managing and supporting the team of 30 people on rotation, instant issue resolution) • Responsible for the CRM data check and preparation, handling the inquiries and complaints onboard the vessel, insuring the quick and efficient response together with the land side • Crisis management (sandstorm Calima & 2,5-month ship quarantine caused by COVIR-19): outbreak prevention plan, complaint and travel management • Rookie coaching (training and education ofnew recruits on their job duties, orientation)

Foreseeing and analysing clients’ wishes and needs, systematising the results, reporting to the higher management in order to improve the quality of service • Handling the complaints, resolving conflict situations (reduced the complaint level for 30%) • Promotion of the Hotel and side services to HNW and UHNW individuals, direct sales

• Control of the operational activities for assets of Parkview Private Collection (help with 170K €+ events, full wine cellar estimation and re-organisation, Drafting of Operational Manual for Le Beauvallon and Saluzi Yacht, AR and agency commission control) • Assisting with Human Resource projects, Suppliers’ Search and Development • Keeping Inventory of the global offices’ stocks, Marketing Photography

• Family Private Life Assistance (organising receptions and events, gifts, flowers, travel itineraries) • Company and CEO Business Assistance (travel arrangements, minute notes, handling business communication, search of logistics’ partners, business reach expansion)

Monaco Yacht Show 2016 with Boutsen Design and partners (Aston Martin, Loro Piana, Gismondi, Karmaran, Askja...). Hostess, presentation of the products

• Service control and delivery to HNW and UHNW individuals • Constant research for leisure and business opportunities in the region for the establishment

• Everyday Assistance and holiday Autonomous Replacement for the Groups & Events Manager (over 20 business and private events arranged) • Group Department Responsible for 1 month for four hotels of the group, sold 100 rooms to one agency for once, negotiated 300 rooms per year contract with an Indian tour operator • Trainee guiding and recruitment

Master of Science in Luxury Management, Goods&Services

Bachelor, Hospitality & Tourism Management